Here you’ll find the answers to some of our most frequently asked questions.
addWhen will I receive my login after I’ve registered as a new resident?@headerType>
It can be up to 48 hours, but in most cases we will respond faster than that.
addDid your APP stop working?@headerType>
Follow the instructions below.
- Open the APP.
- Choose ‘Settings’
- Choose ‘Reset APP’ and approve
- Login to the website again and choose ‘Laundry/terminal’
- At the bottom of the page, you will find a link: ‘Click here to use APP’
- Open Vision Mobile APP
- Click on ‘Scan QR code’
- Now you’re back in the system
addWhere do I find your account number?@headerType>
If you can’t pay with a credit card on our website you can transfer the money to 7670-0004799933. Remember to state your department, chip number and name.
addIf I haven’t received a laundry chip - where do I get one?@headerType>
addWhy can’t I log in?@headerType>
Remember to put your email or your resident number under “Name”.
addWhat if I am charged for something I didn’t use?@headerType>
addWhen is my bank transfer going to be put onto my laundry account?@headerType>
It can take up to 48 hours on weekdays for your bank transfer to appear on your laundry account.
addWhat do I do if I don’t have an email account (or no one close to me has an email account/credit card etc.)?@headerType>
addWhat do I do if I can see the amount on the website - but not on the board in the laundry?@headerType>
addWhat do I do if the money I paid through your website hasn’t been transferred to my laundry account?@headerType>
addWhat do I do if I forgot my login?@headerType>
What do I do if I forgot my login? Try using the “Forgotten password” feature on the login page (N.B.: you need to remember your username). Other than that you are welcome to contact us - please state your department and your chip number.
If you have questions or issues you are always welcome to contact us. You can also fill out the form and we will give you a call.
call (+45) 97 14 54 62