Here you’ll find the answers to some of our most frequently asked questions.
addWhen will I receive my login after I’ve registered as a new resident?@headerType>
It can be up to 48 hours, but in most cases we will respond faster than that.
addDid your APP stop working?@headerType>
Follow the instructions below.
- Open the APP.
- Choose ‘Settings’
- Choose ‘Reset APP’ and approve
- Login to the website again and choose ‘Laundry/terminal’
- At the bottom of the page, you will find a link: ‘Click here to use APP’
- Open Vision Mobile APP
- Click on ‘Scan QR code’
- Now you’re back in the system
addWhere do I find your account number?@headerType>
If you can’t pay with a credit card on our website you can transfer the money to 06919-0001110409. Remember to state your department, chip number and name.
addIf I haven’t received a laundry chip - where do I get one?@headerType>
addWhy can’t I log in?@headerType>
Remember to put your email or your resident number under “Name”.
addWhat if I am charged for something I didn’t use?@headerType>
addWhen is my bank transfer going to be put onto my laundry account?@headerType>
It can take up to 48 hours on weekdays for your bank transfer to appear on your laundry account.
addWhat do I do if I don’t have an email account (or no one close to me has an email account/credit card etc.)?@headerType>
addWhat do I do if I can see the amount on the website - but not on the board in the laundry?@headerType>
addWhat do I do if the money I paid through your website hasn’t been transferred to my laundry account?@headerType>
addWhat do I do if I forgot my login?@headerType>
What do I do if I forgot my login? Try using the “Forgotten password” feature on the login page (N.B.: you need to remember your username). Other than that you are welcome to contact us - please state your department and your chip number.