FAQ
Here you’ll find the answers to some of our most frequently asked questions.
addWhen will I receive my login after I’ve registered as a new resident?
It can be up to 48 hours, but in most cases we will respond faster than that.
addDid your APP stop working?
Follow the instructions below.
- Open the APP.
- Choose ‘Settings’
- Choose ‘Reset APP’ and approve
- Login to the website again and choose ‘Laundry/terminal’
- At the bottom of the page, you will find a link: ‘Click here to use APP’
- Open Vision Mobile APP
- Click on ‘Scan QR code’
- Now you’re back in the system
addWhere do I find your account number?
If you can’t pay with a credit card on our website you can transfer the money to 6819-0001110409. Remember to state your department, chip number and name.
addIf I haven’t received a laundry chip - where do I get one?
Most often you will receive your chip from your caretaker. If you don’t have a caretaker then please contact us.
addWhy can’t I log in?
Remember to put your email or your resident number under “Name”.
addWhat do I do if a machine is broken?
You can report the error to us via the form on this website - click here. Or you can contact us.
addWhen is my bank transfer going to be put onto my laundry account?
It can take up to 48 hours on weekdays for your bank transfer to appear on your laundry account.