Here you’ll find the answers to some of our most frequently asked questions.

It can be up to 48 hours, but in most cases we will respond faster than that.

Follow the instructions below.

  • Open the APP.
  • Choose ‘Settings’
  • Choose ‘Reset APP’ and approve
  • Login to the website again and choose ‘Laundry/terminal’
  • At the bottom of the page, you will find a link: ‘Click here to use APP’
  • Open Vision Mobile APP
  • Click on ‘Scan QR code’
  • Now you’re back in the system

If you can’t pay with a credit card on our website you can transfer the money to 06919-0001110409. Remember to state your department, chip number and name.

Most often you will receive your chip from your caretaker. If you don’t have a caretaker then please contact us.

Remember to put your email or your resident number under “Name”.

Please contact us.

You can report the error to us via the form on this website - click here. Or you can contact us.

It can take up to 48 hours on weekdays for your bank transfer to appear on your laundry account.

Please contact us.

Please contact us.

Please contact us.

What do I do if I forgot my login? Try using the “Forgotten password” feature on the login page (N.B.: you need to remember your username). Other than that you are welcome to contact us - please state your department and your chip number.